Email Inbox Problems
Troubleshoot PHP IMAP, mailbox connection, cron and inbound processing results.
IMAP unavailable
Confirm the PHP IMAP extension is enabled for the PHP version serving DoorFall Desk.
Connection fails
Verify IMAP host, port, Security, Folder, Username and Password.
No automatic processing
Confirm the tokenized cron URL is being called on schedule by the hosting/server scheduler.
New ticket not created
Review Email Inbox history and its processing result.
Reply not matched
DoorFall only adds an inbound reply to an existing ticket when it can match the message safely. Otherwise the message can be handled as a new ticket or ignored according to the module workflow.
Failed
Open the processing history and review the failure information. Check the PHP/server log for lower-level connection errors.
Old mailbox messages
Use the supported initial baseline behavior so connecting an existing mailbox does not import old historical messages unexpectedly.