Custom Fields

Applies to

Choose where the field is used:

• Tickets — field belongs to ticket records.
• Customers — field belongs to customer records.

Field type

• Text — single-line free text.
• Long text — multi-line text.
• Number — numeric value.
• Date — date value.
• Dropdown — selection from predefined options.
• Yes / No — checkbox/boolean value.

Label

The human-readable field name shown to Staff.

Sort order

Controls the order of custom fields in supported forms/views.

Dropdown options

Required for a Dropdown field. Enter the allowed choices using the format expected by the Custom Fields screen.

Design advice

Create custom fields only for information that needs a structured reusable value. Use ticket messages/notes for narrative information.