Business Hours
Configure timezone and normal working periods used by time-sensitive support features.
Purpose
Business Hours defines the normal support schedule used by modules such as SLA calculations where integrated.
Timezone
Choose the timezone that represents the support operation. This is important because Start/End times are interpreted in that timezone.
Start
Beginning of the working period for the configured day.
End
End of the working period for the configured day.
Closed days
Days without an enabled working period are treated as outside normal business hours by integrations that use the schedule.
IMPORTANTConfigure the correct timezone before relying on SLA deadlines.
Last updated August 23, 2026