Email Signatures
How default and Employee signatures are applied to customer-facing ticket replies.
Default company signature
Configured under Settings using Signature Logo, Logo URL and Signature content.
Employee signature
Employees can configure supported personal signature behavior in My Account.
Customer-facing replies
A Reply can use the applicable signature and DoorFall Desk stores the applied signature with the reply.
Internal Notes
Internal Notes never include the customer email signature because they are not customer-facing messages.
Signature logo
Use the recommended image dimensions displayed beside the upload field. Keep the file small enough for reliable email rendering.
Last updated August 23, 2026