Canned Replies
Create reusable response text for faster, consistent ticket replies.
Title
Internal name used by Staff to identify the canned response.
Category
Groups related canned replies so Staff can find the right response more quickly.
Reply text
Reusable customer-facing text inserted into the ticket Reply editor.
Editing before send
A canned reply is a starting point. Staff can review and edit the inserted text before sending.
IMPORTANTDo not store customer-specific confidential information inside a reusable canned reply.
Last updated August 23, 2026