Tags
Create reusable tags and attach them to supported Desk records.
Purpose
Tags provide lightweight labels for organizing supported records.
Examples
Useful tags can include:
- VIP
- Onboarding
- Billing
- Bug
- Feature Request
- Follow-up
Using tags
Create a consistent tag vocabulary and attach tags to supported entities such as tickets where the module integration is available.
Good practice
Avoid creating multiple tags that mean the same thing. A small consistent tag set produces better filtering and operational context.
Last updated August 23, 2026