Tickets
Manage support requests with priorities, status, assignment, replies, internal notes, due dates and complete ticket history.
DOORFALL DESK · SELF-HOSTED HELPDESK
Customer support.
Customer support.
Built around the way you work.
DoorFall Desk is a modular self-hosted helpdesk for tickets, customers, Employees and a branded Customer Portal. Run the support tools you need on your own PHP/MySQL server — without turning your customer service into another monthly SaaS subscription.
22 bundled modulesAdmin + Employee workspaceCustomer PortalOne-domain license
Coming Soon
DoorFall is preparing this product for sale.
Explore the live demo and documentation now. The price and purchase option will appear here automatically when the product is released.
22 modules included
Build the helpdesk you need.
DoorFall Desk Version 1.0 includes a complete set of bundled modules. Enable the parts that match your workflow and keep the rest out of the way.
Customers
Keep customer profiles, contact details, support history and Customer Portal access connected in one place.
Departments
Route support work into functional areas such as Billing, Technical Support, Onboarding or Customer Success.
Teams
Group Employees into operational teams and use Team assignment as part of your ticket workflow.
Contacts
Store people linked to customer companies, including email, phone, job title, status and notes.
Tags
Create reusable labels for tickets and supported records so Staff can organize and identify important work quickly.
Custom Fields
Add structured Text, Long text, Number, Date, Dropdown or Yes/No fields to Tickets and Customers.
Canned Replies
Save reusable response text by category, then insert and edit it when replying to customers.
Ticket Templates
Create repeatable ticket starting points with predefined subject, message, priority, category and order.
Email Inbox
Connect an IMAP mailbox so incoming support email can create new tickets or become replies to existing conversations.
Knowledge Base
Publish customer-facing or Employee-only help articles with categories, visibility and publication status.
Files
Keep files linked to Tickets and Customers so important attachments stay with the record they belong to.
Time Tracking
Start live ticket timers, log work manually, track billable time and keep completed entries in Ticket Time History.
Customer Satisfaction
Collect CSAT star ratings and customer comments after eligible support requests are resolved or closed.
Reports
Review Desk activity across useful date ranges including 7, 30 and 90 days, one year or all-time.
Tasks
Create internal work items with status, priority, due dates and optional links to Employees, Customers and Tickets.
Deals
Track customer-linked opportunities with stage, value, currency, expected close date, owner and notes.
Assets
Track customer devices, licenses and other assets with serial/reference numbers, status, warranty and ownership.
Announcements
Publish scheduled announcements to Employees, Customers or both with controlled start/end dates.
Automation Rules
React to ticket creation or updates with conditions that assign Staff, change status/priority or set due time.
Business Hours
Define your support timezone and normal working periods for time-sensitive workflows such as SLA calculations.
SLA Policies
Set service-level time targets and combine them with Business Hours to keep important support deadlines visible.
DOORFALL DESKModule Manager22 installed
▤TicketsCore support workflowEnabled
◷Time TrackingTimers and work historyEnabled
◆DealsCustomer opportunitiesDisabled
◈AssetsCustomer assetsDisabled
⇄Automation RulesTicket workflow rulesEnabled
YOUR DESKEnable only what you need
MODULAR BY DESIGN
One Desk.
One Desk.
Your combination of modules.
You do not have to run every feature simply because it is included. Administrators can enable or disable modules as the business changes, keeping menus and workflows focused on the tools the team actually uses.
Start simpleUse Tickets and Customers first, then add more modules when the workflow needs them.
Keep the workspace cleanDisabled modules stay out of normal menus, dashboards and supported forms.
Control Employee accessAn enabled module is not automatically available to every Employee. Permissions remain a separate security layer.
Ready for add-onsThe Module Manager can install future FREE and PREMIUM add-on ZIP packages without replacing the Desk core.
Built for real support work
The details that make a helpdesk useful.
Desk is not only a ticket list. The support workflow stays connected from first request through internal work, customer communication, time history and feedback.
Live ticket timer + Time History
Start a timer on a ticket, keep it visible while navigating Desk, stop it when the work is finished and retain completed entries in the ticket's Time History. Manual entries and billable tracking are available through Time Tracking.
RUNNING TIMER00:18:47TKT-000318 · Email delivery investigation
Stop timer
Replies + Internal Notes
Keep customer-facing replies and Staff-only investigation notes clearly separated in the ticket conversation.
Email Inbox
Use IMAP and cron processing to turn inbound support mail into new tickets or safe replies to existing conversations.
Customer Portal
Give customers a branded login, their own support history, replies, new-request flow, Knowledge Base and account management.
Employee Permissions
Enable modules globally while controlling which modules and actions each Employee can actually access.
CSAT Feedback
Collect customer star ratings and comments on eligible resolved or closed support tickets.
Automation + SLA
Use ticket events, conditions, due-time rules, Business Hours and SLA Policies to support consistent response workflows.
Templates + Canned Replies
Build reusable ticket starting points and response text so repetitive support work is faster without becoming robotic.
Operational Overview + Reports
Watch open, urgent, overdue and unassigned work, Employee activity, time and customer feedback from a central support view.
ONE SUPPORT FLOW
From customer request
From customer request
to completed support.
Public forms, Customer Portal and Email Inbox all feed into the same support workspace, while Staff keep assignment, internal work and customer communication around one ticket.
01Request arrivesPublic form, Customer Portal or Email Inbox.
02Desk routes the workPriority, Department, Team, Employee, automation and due time.
03Team works the ticketReplies, Internal Notes, Files, Canned Replies and Time Tracking.
04Customer stays informedEmail replies and branded Customer Portal conversation.
05Close the loopResolution, Time History, reports and CSAT feedback.
A customer experience you can brand
Your customers see support.
Your customers see support.
Not your internal workspace.
Customer Login and the Public Support Form have their own branding controls. Customers see their requests, customer-visible replies and account tools without being exposed to Employee assignment, Internal Notes or Administrator functions.
- Customer Login logo, heading and intro text
- Public Support Form branding
- My Support dashboard and ticket history
- Customer replies and new requests
- Knowledge Base and Announcements when enabled
- Separate Customer authentication and record scope
YOUR SERVER · YOUR DATA
Self-hosted from the support form to the database.
DoorFall Desk runs on your PHP/MySQL hosting. Customer records, tickets, time entries, Knowledge Base content and operational data stay in the installation you control.
PHP 8.1+Familiar web-hosting stack
MySQL / MariaDBYour own application database
SMTP + IMAPConnect your own email infrastructure
Per-domain licenseOne active Desk installation per main license
See it before you install it
Explore both sides of DoorFall Desk.
The public demo is read-only so you can explore the complete workspace without changing the shared demo data.
ADMIN / EMPLOYEE WORKSPACE
Admin Demo
Explore tickets, Customers, modules, settings, timers, reports and the complete Staff workspace.
Open Admin Demo →CUSTOMER EXPERIENCE
Customer Login
See the branded Customer Portal, My Support, ticket conversation and customer account experience.
Open Customer Demo →59 DETAILED GUIDES
Documentation
Read the detailed Version 1.0 manual covering installation, every module, fields, licensing and troubleshooting.
Read Documentation →
DOORFALL DESK v1.0
Support software that adapts
Support software that adapts
to your business.
Start with the core support workflow, enable the modules you need and keep customer service on infrastructure you control.