DocumentationDoorFall DeskOrganization & Productivity

Contacts

Customer-linked contacts and every contact field.

Customer

The customer/company record that owns the contact.

Status

  • Active — current contact.
  • Inactive — retained contact no longer used as an active contact.

First name and Last name

Contact person's name.

Email

Contact email address.

Phone

Contact telephone number.

Job title

Role or position at the customer organization.

Notes

Internal Staff notes about the contact.

Primary contact

The module supports identifying the primary customer contact in the contact record workflow.

Last updated August 23, 2026