DoorFall Desk Overview
What DoorFall Desk is, how the workspace is structured and how its core and module features fit together.
What DoorFall Desk is
DoorFall Desk Version 1.0 is a self-hosted helpdesk and customer-support workspace. It combines ticket handling, customer records, Employee access, a Customer Portal and optional business modules in one installation.
Three user experiences
- Administrator — manages the complete Desk installation, users, permissions, settings, modules and licensing.
- Employee — works inside the Desk workspace with only the modules, actions and record scope allowed by permissions.
- Customer — uses the separate Customer Portal and customer-facing support experience.
Core and modules
The shared Desk shell provides authentication, navigation, permissions, settings, licensing and module management. Business functionality is provided by modules. Version 1.0 includes 22 bundled modules.
Bundled modules
- Tickets
- Customers
- Departments
- Teams
- Contacts
- Tags
- Custom Fields
- Canned Replies
- Ticket Templates
- Email Inbox
- Knowledge Base
- Files
- Time Tracking
- Customer Satisfaction
- Reports
- Tasks
- Deals
- Assets
- Announcements
- Automation Rules
- Business Hours
- SLA Policies
IMPORTANTEnabling a module makes it available to the application. Employee visibility still depends on permissions and access rules.
Last updated August 23, 2026