Time Tracking
Use the running timer, manual time entries, filters and billable work tracking.
Running timer
Start a timer against a Ticket to record active work.
Ticket
Select the ticket the work belongs to.
Description
Describe the work being performed. This becomes useful context in Time History and reports.
Stop
Stop the running timer when the work period ends. The running period becomes a completed time entry.
Manual entry
Authorized users can also record completed work manually.
Minutes
Number of minutes to record for a manual entry.
Work date
Date on which the work was performed.
Billable
Where exposed by the time-entry workflow, Billable distinguishes work intended for billable reporting from non-billable support time.
Filters
The Time Tracking page can filter by Employee and supports configurable page sizes.
Global visibility
The running timer remains visible in the Desk navigation/sidebar while active so an Employee can navigate without forgetting it.