Employees and User Accounts
Create, edit, activate and deactivate Staff accounts and understand every account field.
Create Employee
Open the Staff/User management page as Administrator.
Name
The display name used throughout Desk, including assignments, ticket activity and time records.
The Staff login identifier and account email. Use a unique address for each account.
Password
The initial login password. Use a strong password and do not share Administrator credentials between Employees.
Role
- Administrator — complete administrative access.
- Employee/User — access is controlled by module permissions and record scope.
Status
- Active — the account can sign in.
- Inactive — the account remains stored but cannot use normal Staff access.
Edit account
When editing a Staff account you can change Name, Email, Role and Status.
New password
Leave New password blank to preserve the current password. Enter a value only when intentionally resetting the account password.
IMPORTANTChanging a user from Employee to Administrator is a major permission change. Only grant Administrator role to trusted installation managers.
Last updated August 23, 2026