Public Support Form Settings
Every branding and text field used by the public support request page.
Company / support name
The support identity displayed on the public support experience.
Page heading
The main heading shown to a visitor opening the support form.
Intro text
Short introductory copy beneath or near the heading. Use it to explain what the visitor can request.
Support logo
Logo shown on the public support form. The Settings page displays the recommended dimensions and upload restrictions.
Help text
Additional guidance that helps the visitor complete the form correctly.
Contact / response text
Text used to explain what happens after the request is submitted, such as expected response handling.
Recommended content
Keep the public form concise. Do not place internal Employee instructions in customer-facing text.
Testing
Open the public form while signed out and verify the logo, text, fields and successful ticket-creation workflow.