Customer Portal
Customer dashboard, ticket access, replies and account boundaries.
Customer Login
Customers sign in through Customer Login using their customer account credentials.
My Support
The portal opens to the customer's support area with customer-scoped ticket totals and requests.
Ticket list
Customers see only tickets belonging to their customer account.
Ticket conversation
Customers can open their own tickets and read customer-visible messages.
Reply
A customer can reply through the supported portal ticket workflow.
Internal Notes
Internal Notes are never displayed to customers.
New Support Request
Customers can create a new support request using the customer-facing fields available to the portal.
My Account
Customers can manage supported profile fields and change their Customer Portal password.
Security boundary
Customer Portal access never grants Employee features, Employee navigation or access to another customer's records.