Departments
Create Departments, control order and description, and use them in ticket routing.
Purpose
Departments organize support work into functional areas such as Billing, Technical Support or Customer Success.
Name
Display name of the Department.
Order
Controls the Department display/sort order. Lower values can be used to position important Departments earlier.
Description
Internal description of the Department purpose.
Active state
Departments support active/inactive behavior in the module. Inactive organizational options should not be used for new routing.
Ticket routing
When enabled, ticket forms can assign a Department. General support represents no specific Department.
Members
Department membership connects Employees to organizational responsibility where the module exposes membership management.
Last updated August 23, 2026