Customer Portal Password and Sessions
Set or change a customer's portal password and understand portal-session behavior.
Set new portal password
From the customer record, use Set new portal password when creating or resetting Customer Portal access.
Portal password
Enter the new password that the customer will use with the customer email/login identity.
Separate authentication
Customer Portal sessions are separate from Administrator/Employee sessions.
Password change
Changing the Customer Portal password invalidates other existing Customer Portal sessions as part of the account-security workflow.
IMPORTANTNever give a Customer an Employee account just to provide ticket access. Use Customer Portal access.
Last updated August 23, 2026