All Bundled Modules

Support foundation

• Tickets — support requests, assignment, replies, notes and ticket workflow.
• Customers — customer records and Customer Portal access.
• Departments — functional support routing.
• Teams — Employee grouping and ticket routing.
• Contacts — customer-linked people.
• Tags — reusable record labels.
• Custom Fields — structured Ticket/Customer fields.
• Canned Replies — reusable reply text.
• Ticket Templates — reusable ticket defaults.

Communication and knowledge

• Email Inbox — inbound IMAP processing.
• Knowledge Base — internal/customer help articles.
• Files — files linked to supported records.
• Announcements — Employee/customer notices.

Time and service management

• Time Tracking — running timer and completed time entries.
• Customer Satisfaction — CSAT ratings/comments.
• Reports — operational reporting.
• Business Hours — support schedule/timezone.
• SLA Policies — service-level time targets.
• Automation Rules — ticket event/condition/action automation.

Business workspace

• Tasks — internal work items.
• Deals — customer-linked opportunity tracking.
• Assets — customer asset/device/license tracking.