Terms of Service
Last updated: August 19, 2026
These Terms of Service govern your use of DoorFall.com, your DoorFall account, and software products and related services supplied under the DoorFall name. By using DoorFall.com or purchasing a DoorFall product, you agree to these terms.
1. About DoorFall
DoorFall develops and licenses commercial software for websites and online businesses. Questions about these terms may be sent to contact@doorfall.com.
2. Accounts
Some features require a DoorFall customer account. You are responsible for providing accurate account information, keeping your login credentials secure, and for activity performed through your account. Contact DoorFall promptly if you believe your account has been accessed without authorization.
3. Purchases and payment
Prices, license scope and included features are shown on the relevant product page at the time of purchase. Applicable VAT, GST, sales tax or similar taxes may be added at checkout. Payments for DoorFall software may be processed by Paddle, which acts as Merchant of Record for the transaction. Paddle may provide the payment receipt, collect applicable taxes and handle payment-related matters in accordance with its buyer terms and policies.
4. Software license
Purchasing a DoorFall software product gives you a license to use that product; it does not transfer ownership of the software, source code, trademarks or documentation to you. Unless a product page states otherwise, a DoorFall Start Page Script license is for one active domain at a time. You may deactivate the license and move it to another domain in accordance with the product's licensing tools and documentation.
You may modify a purchased product for your own licensed installation where the product permits source-code access. You may not resell, redistribute, share, sublicense, publish, upload or otherwise make the product or its source code available as a standalone product, template, download or competing service unless DoorFall has given written permission.
5. License activation
DoorFall products may use a license key and may contact DoorFall's licensing service to activate, deactivate or verify a license. Temporary network, DNS, internet or DoorFall service interruptions are not intended to disable an installation that has already been validly activated. Attempts to bypass, falsify or interfere with license controls are prohibited.
6. Downloads and delivery
Digital products are delivered electronically through the customer's DoorFall account after successful payment and fulfillment. Download access is personal to the purchasing account and may be suspended or removed when an order is refunded, reversed, charged back, fraudulent, or otherwise invalid.
7. Perpetual license, updates and compatibility
Unless a product page states otherwise, a DoorFall software purchase provides a perpetual license to keep using the purchased software on the permitted active installation. The license itself does not expire when an included update or support period ends.
Standard DoorFall product purchases include 12 months of product updates from the purchase date unless a different period is shown for that product or order. After the included update period ends, the installed software continues to work normally. Renewal of update access is optional. DoorFall may treat substantial future major versions, separate products and paid add-ons as new purchases or paid upgrades rather than including them with an earlier license.
Customers are responsible for checking documented server and software requirements and maintaining appropriate backups before applying changes or updates.
8. Support
Standard DoorFall product purchases include 6 months of technical product support from the purchase date unless a different period is shown for that product or order. After the included support period ends, the software license remains valid and the installed product continues to work normally. Any renewal of support is optional.
Product support covers reasonable assistance with the DoorFall product itself. It does not include third-party hosting administration, custom development, custom modifications, general website development, or fixing problems caused by unsupported modifications or third-party systems unless DoorFall agrees otherwise.
9. Acceptable use
You may not use DoorFall.com, its customer systems, licensing services or software in a way that is unlawful, fraudulent, abusive, disruptive, or designed to gain unauthorized access to systems, accounts, licenses or data.
10. Intellectual property
DoorFall software, website content, documentation, product names, branding and associated materials remain the intellectual property of DoorFall or the applicable rights holder. Rights not expressly granted to you are reserved.
11. Refunds
Refund requests and the consequences of a refund are governed by the DoorFall Refund Policy and any mandatory consumer rights that apply to the transaction. A full refund may result in revocation of the related license and download entitlement.
12. Availability and changes
DoorFall works to keep its websites, licensing systems and customer services available, but uninterrupted availability cannot be guaranteed. Maintenance, hosting incidents, internet failures and third-party services may cause temporary interruptions. DoorFall may update products, website features and these terms as the business and legal requirements evolve.
13. Disclaimer and liability
To the extent permitted by applicable law, DoorFall software and services are provided without guarantees beyond those expressly stated at purchase or required by law. DoorFall is not responsible for indirect or consequential losses arising from misuse, incompatible environments, unsupported modifications, third-party services, or failure to maintain appropriate backups. Nothing in these terms excludes rights or remedies that cannot legally be excluded.
14. Privacy
Information about how DoorFall processes personal information is provided in the Privacy Notice.
15. Contact
Questions about these terms can be sent to contact@doorfall.com.