Files
Store and review files linked to supported Tickets and Customers.
Purpose
The Files module provides shared file handling for supported Desk records.
Record filter
The module can filter file records by:
- All records
- Tickets
- Customers
Ticket files
Files associated with a ticket remain connected to that support record.
Customer files
Files associated with a customer provide customer-level file context independent of a single ticket.
Security
File access follows Desk authentication/record rules. Do not place sensitive files in publicly accessible locations outside the Desk file workflow.
Storage
The server file-storage location must be writable by PHP when uploads are used.
Last updated August 23, 2026