Backup and Maintenance

What to back up

A complete backup should include:

• DoorFall Desk files
• database
• uploaded customer/ticket files
• support/customer branding uploads
• signature images
• configuration required to connect the application to its database

Before changes

Take a backup before:

• updating Desk
• installing/updating/uninstalling add-on modules
• making database-level changes
• moving the installation

Installer

Delete install.php after a successful installation.

Error logs

Review the hosting/server PHP error log when troubleshooting unexpected failures. Do not expose raw server errors to public visitors.

Database

Use normal database maintenance appropriate to MySQL/MariaDB. Do not manually delete module tables simply because a module is disabled.