Public Support Form

Purpose

The Public Support Form lets a visitor/customer contact the support team without first signing into Customer Portal.

Branding

The form uses the Public Support Form settings:

• Company / support name
• Page heading
• Intro text
• Support logo
• Help text
• Contact / response text

Request fields

The public form collects the customer/request information required by the current support workflow and can expose supported routing choices such as Department or Category where configured.

Ticket creation

A valid public request becomes a Desk support ticket/customer workflow.

Customer versus Staff fields

Public users must not see Employee-only assignment controls or internal fields.

Testing

Submit a test request while signed out and verify:

1. customer record handling
2. ticket creation
3. public confirmation
4. Staff visibility
5. outbound email behavior if configured