Ticket Templates
Create reusable ticket templates and understand each template field.
Template name
Internal name used to select the template.
Ticket subject
Default subject inserted when the template is used.
Initial message
Default starting message/content for the new ticket.
Priority
Default ticket priority supplied by the template.
Category
Default category supplied by the template.
Order
Controls the template display order.
Use case
Templates are useful for recurring internal support processes where the same subject, starting information, priority or category is repeatedly required.
Last updated August 23, 2026