Email Inbox
Configure IMAP, process incoming support email and understand Inbox history results.
Purpose
Email Inbox connects an IMAP mailbox to the ticket workflow. Incoming mail can create a new ticket or add a reply to an existing ticket when matching is safe.
IMAP host
Incoming-mail server hostname.
Port
IMAP server port supplied by the email provider.
Security
- SSL/TLS — encrypted connection using SSL/TLS.
- STARTTLS — connects and upgrades to TLS where supported.
- None — unencrypted connection; avoid on production networks unless there is a controlled reason.
Folder
Mailbox folder to monitor, commonly INBOX.
Username
IMAP account username, often the mailbox email address.
Password
IMAP mailbox password or application-specific credential.
PHP IMAP
The PHP IMAP extension must be enabled on the server for mailbox processing.
Cron
Email Inbox provides a tokenized cron URL. Configure your hosting control panel/server scheduler to call it regularly.
Processing results
Inbox history can be filtered by:
- New ticket — incoming message created a ticket.
- Reply added — incoming message was safely matched to an existing ticket.
- Ignored — message was intentionally not imported.
- Failed — processing encountered an error.
Existing mailbox
Use the module's baseline behavior when first connecting an existing mailbox so historical mail is not unexpectedly treated as new support work.