DocumentationDoorFall DeskEmail & Communication

Announcements

Publish time-limited announcements to Employees, Customers or both.

Title

Announcement heading.

Message

Announcement content.

Audience

  • Employees + Customers — visible to both supported audiences.
  • Employees only — internal Staff announcement.
  • Customers only — customer-facing announcement.

Status

  • Draft — saved but not published.
  • Published — available when its timing/audience conditions are met.

Starts

Date/time the announcement begins.

Ends

Optional date/time after which the announcement should no longer be active.

Good practice

Use audience carefully. Never publish internal operational information to the Customers audience.

Last updated August 23, 2026