Ticket Time History and Running Timer
The protected Time History area, completed entries and running timer behavior on tickets.
Running timer
When Time Tracking is enabled, authorized Staff can start a timer against a ticket.
Persistent timer indicator
A running timer remains visible while navigating Desk so the Employee can see that time is still being recorded.
Stop timer
Stopping the timer converts the running work period into a completed time entry using the Time Tracking workflow.
Time History
The ticket Time History shows completed time entries associated with the ticket. It is separate from the currently running timer.
Entry information
Completed entries can include Employee, minutes/time period, work date, description and billable state according to the Time Tracking record.
IMPORTANTAn Employee should stop the current timer before starting another. The timer and Time History are designed as separate states.
Last updated August 23, 2026