Documentation›DoorFall Desk›Knowledge, Files & Assets

Knowledge Base

Create internal or customer-visible help articles with categories, slugs and publication status.

Title

Article title.

Category

Knowledge Base category. Uncategorized leaves the article without a category.

Slug

URL-friendly article identifier.

Visibility

  • Customers + Employees — article can be exposed to customers through the supported Knowledge Base/Portal experience and to Staff.
  • Employees only — internal knowledge article.

Status

  • Draft — not published for normal consumption.
  • Published — available according to Visibility.

Short description

Summary used to explain the article before opening it.

Article content

Full help content.

Publishing checklist

Before publishing customer-visible content, verify it contains no internal notes, private URLs, credentials or Staff-only instructions.

Last updated August 23, 2026