Teams

Team name

Name displayed in Team and ticket assignment interfaces.

Description

Internal explanation of the Team responsibility.

Membership

Add Employees to the Team using the module membership controls.

Tickets

A ticket can be assigned to a Team when Teams is enabled. No team leaves the ticket without Team routing.

Department versus Team

Departments and Teams are separate organizational dimensions. Use whichever matches your workflow, or use both when you need functional Departments and operational Teams.