Documentation›DoorFall Desk›Settings & Branding

Settings Overview

Guide to the Settings page and which settings affect public support, Customer Login, Desk and email.

Settings sections

DoorFall Desk Settings groups installation-wide configuration into:

  • Public Support Form branding
  • Customer Login branding
  • Desk identity
  • SMTP
  • SMTP test
  • Default Email Signature

Saving

Settings are Administrator-controlled. Save the relevant section after making changes.

Branding uploads

Logo fields show recommended image dimensions next to the upload control. Use a clean transparent or light-background logo appropriate for the destination.

Test after changes

After changing branding, open the public support form and Customer Login in a private browser window. After changing email settings, send a test message before relying on ticket replies.

Last updated August 23, 2026