Email Templates & Placeholders
All nine templates, when they are used and every available placeholder.
How templates work
DoorFall automatically chooses the matching template when a booking event occurs. Edit the Subject and Message for each template and use Preview email to check the result with sample data.
Booking created
Customer — Booking confirmation
Sent after a successful booking when the booking is confirmed.
Admin — New booking notification
Sent to the Admin email when a new booking is created.
Booking rescheduled
Customer — Booking rescheduled
Sent after the appointment moves to a new time.
Admin — Booking rescheduled
Notifies Admin when a customer changes an appointment.
Booking cancelled
Customer — Booking cancelled
Sent after cancellation.
Admin — Booking cancelled
Notifies Admin about the cancellation.
Customer follow-up
Customer — Booking received / pending
Used when new bookings require administrator confirmation.
Customer — Booking reminder
Used for booking reminders.
Customer — Booking status changed
Sent when Admin changes a booking status. Cancellation uses the dedicated cancellation template.
Placeholders
{business} — Business name.
{customer} — Customer name.
{service} — Service name.
{date} — Current appointment date.
{time} — Current appointment time.
{email} — Customer email.
{phone} — Customer phone.
{manage_url} — Secure customer booking-management link.
{calendar_url} — Link to the booking .ics calendar file.
{old_date} — Previous date for reschedule messages.
{old_time} — Previous time for reschedule messages.
{status} — Current booking status for status-change messages.
Clicking a placeholder chip copies it for convenient insertion into a subject or message.
{manage_url} in customer confirmation, pending, reschedule and reminder messages so customers can easily return to their booking.