DoorFall Help Center

DoorFall Booking Documentation

Complete documentation for installing, configuring and running DoorFall Booking. Learn how to set up services, opening hours, capacity planning, the public booking page, customer questions, email notifications, reminders and licensing.

START HERENew installation? Follow System Requirements → Installation → First Setup Checklist. Then configure Services → Availability → Planning → Booking Page → Email.

Getting Started

System RequirementsServer requirements and preparation before installing DoorFall Booking.InstallationStep-by-step installation instructions and every installer field.First Setup ChecklistRecommended order for configuring a new booking website.

Bookings & Calendar

Overview DashboardUnderstand the dashboard, quick booking totals and next appointments.Bookings PageManage, sort and update customer appointments.Add an Admin BookingCreate an appointment manually from Admin.CalendarUse month navigation, status colors and full-day schedules.Day ScheduleView every booking for one day and add a booking with the date preselected.

Services & Availability

ServicesCreate services and understand every service field.Weekly AvailabilitySet normal bookable days and opening times.Closed Dates & Blocked TimeCreate holidays, full-day closures, breaks and meetings.

Planning & Capacity

Planning OverviewUnderstand the difference between availability and capacity planning.Planning PriorityHow overlapping Day, Week, Month, Date range and Normal day rules are resolved.Add a Planning RuleDetailed explanation of every field in Plan capacity.

Booking Page

Booking Page OverviewConfigure the complete customer-facing booking experience from one Admin page.Branding & Business InformationEvery business, logo, favicon and color field on Booking page.Price, Currency & Tax DisplayControl service prices, currency text, position and tax/VAT wording.Customer Questions & Extra Dropdown FieldsAdd custom information fields and configure dropdown choices.Cloudflare TurnstileConfigure optional anti-spam protection for public bookings.Powered by DoorFallControl the DoorFall Booking credit on the public booking page.Customer Booking & Manage PageWhat customers experience when booking, viewing, rescheduling or cancelling.

Email & Notifications

Email DeliveryConfigure PHP mail or SMTP and understand every delivery field.Email Templates & PlaceholdersAll nine templates, when they are used and every available placeholder.

Settings & Reminders

Booking SettingsDetailed explanation of every field on the Settings page.Booking Reminders & CronConfigure reminder timing and the required cron job.

Licensing & System Health

License ManagementUnderstand activation, deactivation, switching and suspended/revoked behavior.System HealthUse diagnostics to check the server, booking system, email, reminders, spam protection and license.

Troubleshooting & Security

No Available TimesTroubleshoot a service/date that returns no appointment times.Email TroubleshootingDiagnose failed test messages and booking notifications.Security & Production ChecklistRecommended checks before opening the booking page to customers.Common Booking QuestionsQuick answers to common configuration questions.