Common Booking Questions
Quick answers to common configuration questions.
Why can customers not book a time when I am open?
Availability only defines opening hours. Planning capacity, existing bookings, blocked periods, service duration and minimum notice can also remove a time.
Why is a price missing?
Check the Service Price and Show Price, then verify the Booking page currency/tax configuration.
Why does a booking say Pending?
Settings → New booking status is configured to require confirmation. Pending is a real booking status and the customer page/email reflects it.
Why is a day closed?
Check Weekly Availability and Upcoming exceptions. Also check Planning for a matching capacity 0 rule.
How do I temporarily change capacity?
Add a Specific day, Specific week, Specific month or Date range Planning rule. Do not rewrite the Normal day rule unless the normal recurring schedule itself changed.
What is an .ics file?
It is a standard calendar-event file. Customers can use the calendar link to add the appointment to compatible calendar software.
Can customers book when a period is blocked?
No. Blocked periods are included in server-side slot validation.
Can I hide prices?
Yes. Use Show Price on each Service.