Customer Booking & Manage Page
What customers experience when booking, viewing, rescheduling or cancelling.
Booking flow
The customer:
- Chooses a service.
- Chooses a date.
- DoorFall loads valid available times.
- Chooses a time.
- Enters contact information and configured extra questions.
- Submits the booking.
DoorFall re-checks the slot and capacity on the server before creating the appointment.
Pending versus Confirmed
The customer result/manage page reflects the real current booking status. If new bookings require approval, the page shows Pending rather than incorrectly describing the appointment as confirmed.
Manage URL
Booking emails can include {manage_url}. This secure customer link opens the booking without requiring an Admin account.
Rescheduling
When permitted by Settings, the customer can choose another available date/time. The new slot is checked before the change is saved.
Cancellation
When permitted by Settings, the customer can cancel before the configured cancellation deadline.
Calendar file
{calendar_url} provides an .ics calendar file. Customers can open/import this file in compatible calendar applications such as Apple Calendar, Google Calendar or Outlook.