Documentation›DoorFall Start Page Script›Administration

Contact Messages

Read and manage messages submitted through the site contact system.

Contact Messages

Contact Messages contains enquiries submitted through the public contact functionality.

Workflow

  1. Open a message.
  2. Review the sender and message.
  3. Reply using the supported Admin workflow.
  4. Keep SMTP configured if replies or notifications depend on outgoing email.

Treat contact-message content as untrusted user input and avoid opening suspicious links unnecessarily.

Example workflow

If a visitor asks a general pre-sales question, open the message, review the sender address, write the reply, and send it using the Admin reply function.

A support problem from an existing product customer should normally use the authenticated support-ticket system instead, where the request can be associated with the customer's product/license history.

TIPIf replies are slow or fail, test SMTP separately before assuming the Contact Messages page is the cause.
Last updated August 18, 2026