Troubleshooting checklist
A quick diagnostic sequence for search, crawler and integration problems.
Search returns no results
- Confirm the source has indexed pages.
- Try a broader keyword.
- Check Search Quality for weak pages.
- Confirm the source is Active.
- Review Analytics for similar zero-result searches.
Crawler queue does not move
- Confirm the source is not Paused.
- Check Crawler Health.
- Confirm cron is configured if you expect automatic processing.
- Review failed/skipped reasons.
- Run a small manual batch.
One website dominates results
Use Result source diversity in Settings and review that source's Priority weight.
API returns nothing
Use Save & Test API with a real query. Confirm the Results path and Title/URL field mappings. Check the API's authentication and request format documentation.
Awin results do not appear
Confirm the feed imported products, the feed is enabled, the query matches products and Maximum API / sponsored results is above zero.
A page keeps failing
Read the exact reason in Crawl History/Crawler Health. Permanent robots/403/missing restrictions should not be retried indefinitely. Temporary 429/5xx/network errors can be retried later.
Public Search says license unavailable
Open Admin → License and review the status. If the license was reactivated on DoorFall, use Verify now or allow the automatic status check to synchronize.